Terms of service

Terms of Service for Pillow Presents

Welcome to Pillow Presents! By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Terms

By accessing or using Pillow Presents' website, you agree to comply with these Terms of Service. We reserve the right to update, change, or replace any part of these terms at any time without prior notice. It is your responsibility to check this page periodically for updates.

2. Custom Orders

All products offered by Pillow Presents are custom-made and personalized to each customer's specifications. Once an order has been placed and the customization process has begun, it cannot be canceled, changed, or refunded except under specific conditions outlined in our Refund Policy.

3. Refunds and Returns

Due to the personalized nature of our products, all sales are final. Refunds or replacements will only be provided if the item arrives damaged or defective, in accordance with our Refund Policy. Please refer to our Refund Policy for more details.

4. Order Processing and Shipping

We work with a third-party supplier (Printful) to fulfill orders. The production and shipping times may vary depending on the product and your location. While we strive to deliver your product as quickly as possible, delays in shipping are outside of our control and we cannot be held responsible for delivery delays caused by third-party carriers.

5. Intellectual Property

All content on the Pillow Presents website, including product designs, images, and text, is the intellectual property of Pillow Presents and may not be reproduced, distributed, or used without prior written permission.

6. Limitation of Liability

Pillow Presents is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. We are not responsible for any harm or loss resulting from your use of our products, including issues arising from shipping delays, third-party errors, or product misuse.

7. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. By using our website, you consent to the collection and use of this information as outlined.

8. Third-Party Services

We may use third-party services to help fulfill orders and maintain our website. By using our services, you agree to comply with the terms of service of any third-party providers used by Pillow Presents, including Printful's terms and conditions.

9. Governing Law

These Terms of Service and any agreements we provide to you shall be governed by and construed in accordance with the laws of the state of Florida, United States.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at julie@thewfhceo.com.