Shipping policy

Shipping Policy for Pillow Presents

Thank you for choosing Pillow Presents! Below you will find our shipping policies, including information on processing times, shipping rates, and delivery expectations.

1. Order Processing Time

All of our products are custom-made and produced on demand. Please allow 2-7 business days for production before your order is shipped. Once your item has been created, you will receive a confirmation email with your shipping details and tracking information.

2. Shipping Rates & Times

Shipping rates are calculated at checkout and are based on your location and the shipping method selected. We offer the following shipping options:

  • Standard Shipping: Estimated delivery in 3-8 business days within the United States.
  • International Shipping: Estimated delivery in 10-20 business days depending on your location.

Please note that delivery times are estimates and may vary depending on shipping carriers and external factors such as customs delays for international orders.

3. International Shipping

We offer worldwide shipping to many countries. Please be aware that international customers may be responsible for additional customs fees, duties, or taxes upon arrival in their country. These fees are not included in our pricing or shipping rates and are the responsibility of the customer.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to monitor your package’s progress and delivery status through the carrier’s website.

5. Shipping Delays

While we strive to ensure timely delivery of your order, we cannot be held responsible for delays caused by the shipping carrier or external factors such as weather, customs clearance, or holidays. If your package is delayed beyond the expected delivery window, please contact us and we will work to assist you.

6. Incorrect Shipping Information

Please ensure that all shipping information provided is accurate and complete. Pillow Presents is not responsible for orders shipped to incorrect addresses due to customer error. If you realize a mistake in your shipping address, please contact us immediately at support@pillowpresents.com.

7. Lost or Damaged Packages

If your order is lost or damaged during transit, please notify us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may provide a replacement or refund as necessary.

8. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at julie@thewfhceo.com. We're here to help!